Player’s withdrawal has been delayed

The player from Greece had faced multiple issues with his withdrawals since September 17, totaling four requests. The player sought clarification on the ongoing delays and verification requests. The issue was resolved after casino kingmaker the player submitted the necessary documents, leading to the confirmation of his account’s verification and the subsequent payment of all his funds. The player from Germany had multiple pending withdrawals of 500 € at Kingmaker Casino. Despite ongoing communication with support, he continued to receive vague reassurances about the status of his withdrawals, which had exceeded the stated processing time. The Complaints Team facilitated communication with the casino, which acknowledged delays due to high volumes of requests.

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The player complied and subsequently confirmed receipt of her payment. The issue was then marked as resolved by the complaints team. The player from Spain had experienced delays in processing a withdrawal of 500 euros.

Despite the player’s plea to have his account reopened and the winnings paid out, we could not support the player’s claim due to his breach of the casino’s terms. The player from Germany had requested self-exclusion from the casino on June 25, 2024, due to gambling addiction but did not receive a response or account suspension. As a result, on June 27-28, the player relapsed and lost €850.

Player’s withdrawals are delayed and account verification is problematic.

The issue was successfully resolved after the player had contacted the casino’s complaint center. The player from Germany had experienced a delayed withdrawal of 366 Euros from a casino that had not requested verification. He had been consistently placed in a long queue for live chat assistance and had been waiting for transaction processing.

• The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
• One of the benefits of big casino companies are exclusive games – and of boy does Rabidi N.V.
• The player from Germany had been experiencing delayed withdrawals from the casino.
• She confirmed that this had been her first withdrawal attempt and that she hadn’t undergone KYC verification as she had been informed it wasn’t necessary.
• We factor in a correlation between casino’s size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
• The player had received little support from the casino’s staff, with delayed responses and repetitive avoidance.

The player confirmed that his account did not require KYC verification and that his winnings were accumulated from his own deposits. Despite multiple attempts to reach the casino’s support, he received no response. The player confirmed receipt of 2 out of the 3 pending withdrawals, but didn’t provide any further update. We assumed the remaining withdrawal was processed and closed the complaint as resolved, reducing the disputed amount to $255 AUD. The player from Poland had faced a delay in his third withdrawal attempt from the casino and had not received any updates about it. We had advised him that withdrawal processing could take some time, potentially due to unfinished KYC verification or a high volume of withdrawal requests.

The player from Austria had experienced a delay in receiving his €900 withdrawal from an online casino. He had expressed dissatisfaction as the casino’s terms and conditions had stated a 3-working-day payout period. However, the player later confirmed that he had received both payouts.

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After the Complaints Team’s interaction and queries about the delay, the player confirmed that he had received his money after 14 days. Consequently, we had considered the complaint as resolved and closed it in our system. The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. The player had claimed that his account didn’t require verification and he was waiting for a refund of a rejected deposit of 20 euros. We had tried to reach the player for further clarification but received no response. Due to the lack of communication from the player, we were unable to investigate further, leading to the rejection of the complaint.

Waiting for player to reply

Due to a lack of response from the player, we had to reject the complaint, but the player retained the option to reopen this complaint at any time. The player from Spain had reported that he had requested two withdrawals a week prior but hadn’t received the funds yet. He had claimed that the casino’s customer service merely advised him to wait and he had documentation of the transactions and conversations. We had advised him that withdrawal processing could take up to 14 days and might have been delayed due to unfinished KYC verification or a high volume of withdrawal requests. However, the player ceased responding to our messages, so we were unable to proceed with any further investigation or provide potential solutions. The complaint was therefore rejected due to lack of communication from the player’s side.