1.1 These terms and conditions apply to contracts for the rental of hotel rooms
Accommodation and all other services provided for the customer in this context and
Deliveries by the hotel (hotel accommodation contract). The term “hotel accommodation contract” includes and replaces
following terms: accommodation, guest accommodation, hotel, hotel room contract.
1.2 The subletting or re-letting of the rooms provided and their use for purposes other than accommodation require the prior consent of the hotel in text form, whereby § 540 paragraph
1 sentence 2 BGB is waived if the customer is not a consumer within the meaning of § 13 BGB.
1.3 General terms and conditions of the customer only apply if this has been expressly stated in advance
text form has been agreed.
2 CONCLUSION OF CONTRACT, PARTNERS, STATUTE OF LIMITATIONS
2.1 The contractual partners are the hotel and the customer. The contract comes into existence through the acceptance of the application of the
customers through the hotel. The hotel is free to confirm the room booking in text form.
2.2 All claims against the hotel expire one year after the start of the statutory limitation period. This does not apply to claims for damages or other claims if the latter are based on an intentional or grossly negligent breach of duty by the hotel.
3 SERVICES, PRICES, PAYMENT, OFFSET
3.1 The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.
3.2 The customer is obliged to pay for the rooms provided and for those used by him
to pay the agreed or applicable prices of the hotel for other services. This also applies to from
Services commissioned by customers directly or through the hotel, which are provided by third parties and paid for by the hotel.
3.3 The agreed prices include the taxes and local duties applicable at the time the contract is concluded. Not included are local taxes, which are owed by the guest himself according to the respective municipal law, such as visitor’s tax.
In the event of a change in the statutory sales tax or the introduction, change or abolition of local taxes on the service object after the conclusion of the contract, the prices will be adjusted accordingly. In the case of contracts with consumers, this only applies if the period between the conclusion of the contract
and fulfillment of the contract exceeds four months.
3.4 The hotel can give its consent to a subsequent reduction in the price requested by the customer
Number of rooms booked, the hotel’s performance or the length of stay of the customer
make it dependent on the price for the rooms and/or for the other services of the hotel
3.5 Hotel invoices are due for payment immediately upon receipt without deduction. Has payment been made
Invoice agreed, the payment – subject to a different agreement – within
ten days from receipt of the invoice without deduction.
3.6 The hotel is entitled to demand a reasonable advance payment or security, for example in the form of a credit card guarantee, from the customer upon conclusion of the contract. The amount of the advance payment and the payment dates can be agreed in writing in the contract. In the case of advance payments or security deposits for package tours, the statutory provisions remain unaffected.
If the customer is in default of payment, the statutory regulations apply.
3.7 In justified cases, e.g. the customer is in arrears with payment or the scope of the contract is extended, the hotel is entitled, even after the contract has been concluded up to the start of the stay, to require an advance payment or security deposit within the meaning of Section 3.6 above or an increase in the general terms and conditions for the hotel accommodation contract (AGBH 8.0) agreed advance payment or provision of security up to the full agreed remuneration.
3.8 The hotel is also entitled to request a reasonable advance payment or security deposit from the customer at the beginning of and during the stay in the sense of item 3.6 above for existing and future
to demand claims from the contract, insofar as this is not already the case in accordance with the preceding paragraph
3.6 and/or Clause 3.7 has been provided.
3.9 The customer can only with an undisputed or res judicata claim against a claim
of the hotel offset or offset.
3.10 The customer agrees that the invoice will be sent to him electronically
4 WITHDRAWAL BY THE CUSTOMER (CANCELLATION, CANCELLATION)/
FAILURE TO USE HOTEL SERVICES
4.1 The customer can only withdraw from the contract concluded with the hotel if a right of withdrawal has been expressly agreed in the contract, a statutory right of withdrawal exists or if
the hotel expressly agrees to the cancellation of the contract.
4.2 If between the hotel and the customer an appointment has been made to withdraw from the contract free of charge, the customer can withdraw from the contract up to that point without incurring payment or damage claims on the part of the hotel.
4.3 If a right of withdrawal has not been agreed or has already expired, there is also no statutory right of withdrawal or termination and the hotel does not agree to a cancellation of the contract, the hotel retains the right to the agreed remuneration despite non-use of the service. The hotel must offset the income from renting the rooms to other parties as well as the expenses saved.
If the rooms are not rented out elsewhere, the hotel can make a flat-rate deduction for saved expenses. In this case, the customer is obliged to pay 90% of the contractually agreed price
for overnight stays with or without breakfast and for package deals with third-party services, 70%
payable for half board and 60% for full board arrangements. The proof is available to the customer
free that the aforementioned claim did not arise or did not arise in the required amount.
5 WITHDRAWAL OF THE HOTEL
5.1 If it has been agreed that the customer can withdraw from the contract free of charge within a certain period of time, the hotel is entitled to withdraw from the contract during this period,
if there are inquiries from other customers about the contractually booked rooms and the customer
The hotel does not waive its right to withdraw if the hotel sets a reasonable deadline. This
applies accordingly when an option is granted if there are other inquiries and the customer
inquiry by the hotel is not ready to make a firm booking within a reasonable period of time.
5.2 If an advance payment or security deposit agreed or requested in accordance with Section 3.6 and/or Section 3.7 is not made even after a reasonable grace period set by the hotel has expired,
the hotel is also entitled to withdraw from the contract.
5.3 Furthermore, the hotel is entitled to extraordinarily withdraw from the contract for an objectively justifiable reason, in particular if
– Force majeure or other circumstances for which the hotel is not responsible prevent the fulfillment of the contract
to make impossible;
– rooms or spaces are booked culpably with misleading or false information or with the concealment of essential facts; The identity of the customer, the ability to pay or the purpose of the stay can be essential; General Terms and Conditions for the hotel accommodation contract (AGBH 8.0)
– the hotel has reasonable grounds to assume that the use of the service
smooth business operations, the security or the public image of the hotel
can endanger without this being attributable to the hotel’s area of control or organization;
– the purpose or reason for the stay is illegal;
– there is a violation of the above-mentioned number 1.2.
5.4 The hotel’s justified withdrawal does not justify any claims by the customer for damages.
6 ROOM AVAILABILITY, DELIVERY AND RETURN
6.1 The customer does not acquire the right to be provided specific rooms unless this has been expressly agreed in writing.
6.2 Booked rooms are available to the customer from 3:00 p.m. on the agreed arrival date. Of the
The customer has no right to earlier provision.
6.3 On the agreed day of departure, the rooms must be vacated by 12:00 noon at the latest.
to provide. After that, the hotel may be responsible for the late vacating of the room
use beyond the contract until 6:00 p.m. 50% of the full accommodation price (price according to the price list), from 6:00 p.m. 90%. Contractual claims of the customer are thereby
not justified. He is free to prove that the hotel has no or a significantly lower price
entitlement to a usage fee has arisen.
7 HOTEL LIABILITY
7.1 The hotel is liable for damage to life, limb or injury for which it is responsible
The Health. Furthermore, it is liable for other damages that are due to an intentional or grossly negligent breach of duty by the hotel or to an intentional or negligent breach
based on typical contractual obligations of the hotel. Typical contractual obligations are those obligations that
enable the proper execution of the contract and on their fulfillment the customer
trust and trust. A breach of duty by the hotel is equivalent to that of a legal representative
or vicarious agents. Further claims for damages are, insofar as this clause 7
not otherwise regulated, excluded. Should disruptions or defects occur in the hotel’s services, the hotel will endeavor to compensate for these if it becomes aware of them or if the customer complains immediately
to remedy. The customer is obliged to do what is reasonable for him to rectify the fault and
damage to a minimum.
7.2 The hotel is liable to the customer for items brought in according to the statutory provisions. That
Hotel recommends using the hotel or room safe. If the customer has money, securities and
Valuables with a value of more than 800 euros or other items with a value of more than 3,500 euros, this requires a separate storage agreement with the Hotel.
7.3 If the customer has a parking space in the hotel garage or in the hotel car park, also for a fee,
is made available, this does not result in a safekeeping contract. In case of loss
or damage to motor vehicles parked or maneuvered on the hotel property and their contents, the hotel is only liable in accordance with the above clause 7.1, sentences 1 to 4.
7.4 Wake-up calls are carried out by the hotel with the utmost care.
Messages for customers are treated with care. The hotel can by prior arrangement
with the customer the acceptance, storage and – on request – for a fee the forwarding of
Accept mail and consignments. The hotel is only liable in accordance with the above
Section 7.1, sentences 1 to 4. General terms and conditions for the hotel accommodation contract (AGBH 8.0)
8 FINAL PROVISIONS
8.1 Changes and additions to the contract, the acceptance of applications or these General Terms and Conditions should be made in text form. Unilateral changes or additions are invalid.
8.2 The place of fulfillment and payment as well as the exclusive place of jurisdiction – also for disputes over checks and bills of exchange – is in commercial transactions Hotel Bellevue, Jawaria Kanwal Chaudhary. If the customer meets the requirement of § 38 paragraph 2 ZPO
fulfilled and has no general place of jurisdiction in Germany, the place of jurisdiction is Hotel Bellevue, Jawaria Kanwal Chaudhary.
8.3 German law applies. The application of the UN sales law is excluded.
8.4 In accordance with the legal obligation, the hotel points out that the European Union
has set up an online platform for the out-of-court settlement of consumer disputes (“OS platform”): http://ec.europa.eu/consumers/odr/
However, the hotel does not participate in dispute settlement procedures before consumer arbitration boards.